Senior Service & UX Designer with 5+ years of experience (2 as lead) across banking, insurance, healthcare and shipping. I have led complex projects from research and discovery through design and delivery, combining user-centred thinking, business understanding and cross-functional collaboration. I’m driven by understanding people’s needs, challenging assumptions and creating experiences that make a meaningful difference in people’s lives.
BANKING & FINANCE
How users navigate Banking Products
Led comprehensive usability testing to understand users' navigational patterns and unmet needs.
HEALTHCARE
Designing a safe and scalable Home-Treatment Service for MS patients
A future-state service blueprint that enables safe, connected, and scalable home treatment for Multiple Sclerosis patients.
BANKING & FINANCE
Rebranding a live banking portal through Design System mapping
Redesigned active components from a design system through structured mapping and incremental UI updates.
cOMMERCIAL SHIPPING
Digitizing a ferry loyalty program into a Self-Service experience
A clear and accessible platform that empowers passengers to manage loyalty benefits independently.
INSURANCE
Transforming an insurance agent policy management platform
Led the transformation of a centralized portal supporting complex user flows and business needs.
BANKING & FINANCE
Sharepoint Intranet redesign for a major Greek bank
Redesigning a complex internal platform to make information easier to find and use.
BANKING & FINANCE
Improving digital tools for online banking
Designed small-scale utilities used across frequent customer journeys.
INSURANCE
Usability research for insurance workflows
Tested workflows to identify usability issues and risks moving forward.
stamatis.zervakakis@gmail.com