Designer with 5+ years of experience across healthcare, banking, insurance, and shipping. Experienced in research driven design, workshop facilitation, usability testing, design systems and translating complex systems into clear digital experiences.
Below you’ll find some of my favorite projects. Each one taught me something different, and I’d love to exchange ideas or perspectives if any of them catch your eye.
BANKING & FINANCE
How users navigate Banking Products
Led comprehensive usability testing to understand users' navigational patterns and unmet needs.
HEALTHCARE
Designing a safe and scalable Home-Treatment Service for MS patients
A future-state service blueprint that enables safe, connected, and scalable home treatment for Multiple Sclerosis patients.
BANKING & FINANCE
Rebranding a live banking portal through Design System mapping
Redesigned active components from a design system through structured mapping and incremental UI updates.
cOMMERCIAL SHIPPING
Digitizing a ferry loyalty program into a Self-Service experience
A clear and accessible platform that empowers passengers to manage loyalty benefits independently.
INSURANCE
Transforming an insurance agent policy management platform
Led the transformation of a centralized portal supporting complex user flows and business needs.
BANKING & FINANCE
Sharepoint Intranet redesign for a major Greek bank
Redesigning a complex internal platform to make information easier to find and use.
BANKING & FINANCE
Improving digital tools for online banking
Designed small-scale utilities used across frequent customer journeys.
INSURANCE
Usability research for insurance workflows
Tested workflows to identify usability issues and risks moving forward.
stamatis.zervakakis@gmail.com